Barwaqt – Call Center (Loan Recovery)
Business Name
Barwaqt
Service Category
Call Center (Loan Recovery)
Challenge & Solution
Daily loan recovery rates were critically low, affecting financial return timelines.
Our Process
We set up a follow-up automation flow and trained recovery agents on objection handling and negotiation techniques tailored to customer profiles.
Result Driven
Achieved a significant improvement in daily loan recovery rates from 3% to 7.8%.
