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Email support is important in interacting with customers because it provides a well organized, dependable, and professional medium of dealing with customers. It also enables the businesses to answer customer inquiries in a documented and consistent way so that there is standardization in the communication. As the number of customer requests increases, email support specialists […]

The way customer support is nowadays is different. Business is no longer restricting itself to telephone calls and emails to assist its clients. Most support nowadays occurs over the internet, where customers are expecting a quick and fast turnaround of communication. The instant support is significant since customers want quick answers when they are browsing […]

A chat support specialist is a customer service worker that assists the users by means of live chat, answering questions, problem-solving, and answering questions providing the correct information in real-time. In the current digital era, where customers are in a hurry and demand prompt responses, chat support has become quite important in ensuring customer satisfaction […]

Social media content moderation describes the act of ensuring that the internet is clean, safe, and useful by regulating what individuals post and share online. Millions of users post comments, videos, photos, and messages every day. Although this content contributes towards the growth of the platforms, spam, fake information, abuse, or malicious behavior may occur […]

Nowadays, user generated content on online platforms, comments, reviews, pictures, and videos are so fast that they’re managed daily. Although such content makes platforms develop, there are also threats such as spam, abuse, fake content, and dangerous visuals. It is at this point that the content moderation tools come in. They are used to automatically […]

A technical support analyst is an IT support professional who helps users in troubleshooting and solves many technical issues related to IT, computer systems, digital applications, telecommunication networks, LANs, WANs, or hardware devices. In this role, you will act as the primary point of contact for users and businesses requiring technical help, offering guidance and […]

Many businesses lose a lot of money each year due to poor office management. According to an estimated figure by a Fortune report, the Fortune 500 companies are losing close to 480 billion yearly due to the outdated back office operations. Such departments as finance, HR, IT, and compliance underline the daily operations, and in […]

In the online world today, online communities depend mostly on safe and properly controlled communities. A content moderation specialist helps manage online spaces by reviewing user content to make sure it follows platform rules and keeps users safe. Careers of content moderation specialists are becoming more popular as companies understand the need for trust, safety, […]

It is essential to understand the definition of what is a BPO call center. As one of the businesses that aim to achieve better customer service and simplify their work. A call center is a 3rd party facility and deals with communication activities, such as support, sales, and technical support. Those services are used by […]